SUBPROCESSOR LIST FOR MEDIABURST LTD
THE FLORENCE PLATFORM
Simple Healthcare Ltd (“SH”)
SH provides independent reviews, case studies and evidence of how Florence change lives, from the collaborative, NHS members community. They share best practice on getting started with protocols and provide training in using Florence. Community members also receive detailed analysis reports on Florence usage
Google Analytics (anonymous aggregated behaviour tracking)
SMS Network Providers
Mediaburst use SMS aggregators and networks to deliver text messages as a necessary part of the service. All SMS aggregators are required to comply with data proception obligations. If the SMS Aggregator transfers personal data outside of the EU/ EEA, such data transfer will only be made using European Commission standard contractual clauses for data transfers outside of the EU or EEA knows as the “model clauses”.
We use a roster of SMS aggregators for resilience, including:
CLX Networks AB (trading as Sinch) Infobip Ltd
SAP UK Ltd
During the transition services period (from Nov 19, 2020 to July 30, 2021) teams in the Commify group provide services to us such as billing, credit control, platform hosting and financial reporting. We only provide them with the information required to perform a specific task. They may keep a record of such information in line with their legal responsibilities.
AWS – Cloud Hosting
The web server, application server instances are AWS AMIs hosted within securely within an AWS Virtual Private Cloud (VPC). The DB is an AWS Relational Database Service (RDS) instance also hosted in a dedicated VPC. The servers are hosted within the AWS UK region, across two availability zones. The AWS privacy notice can be found here: https://aws.amazon.com/privacy/
Microsoft (email provider)
Moneypenny (phone answering service)
G Suite (email provider)
Links to Third Party Service Providers
Where we have provided links to Third Party Service Providers these are links that were applicable at the time of writing. The links may since have changed.