More than just text messaging!
Florence is beautifully simple for patients with all interactions via text messaging. Flo prefers text messaging – she can also use apps or email – but the evidence is clear: text messages are the easiest for patients and the most inclusive technology across society.
The reason Flo appears so simple is down to the intelligent use of algorithms and empathetic way she interacts, each ‘conversation’ is tailored to that patient. The Florence persona-based approach has been developed and refined through over 100 independent clinical studies and is proven to change patient behaviour and to increase adherence.
‘Behind the scenes’ clinicians access the Florence portal to quickly and easily set up and configure pathways and intelligent messages; the portal also provides powerful data tracking patient engagement and responses that can be used to prioritise or triage work.
How can you configure or personalise Flo?
Flo gives clinicians the best of both worlds: tried and tested pathways can be taken ‘off-the-shelf’ or, as is usually the case, pathways from the library are tweaked and configured for local needs or specific patient cohorts.
Click here for overview of existing pathways.
How does Flo actually change patient behaviour?
Over 10 years and through 20+ million patient interactions the team has refined Flo’s human-like persona to create a positive relationship with the individual patient. Of course, patients know that Flo is not a human, but she drives adherence by;
Key to behaviour change and extending the clinician’s reach is the ease at which Flo can be configured and personalised.
Speak to our team
Meet Flo to minimise repetitive workloads to focus on more engaging patient encounters.