IM-purple

Shaping the future of behavioural change by design

Florence interacts by familiar and friendly SMS text messages to the patient’s mobile phone

Florence reduces
clinical time

0 +
Clinical hours released per patient in enteral feeding and blood pressure

Florence reduces
hospital visits

0 %
Reduction in hospital admissions
for patients with Diabetes

Florence changes
behaviour

0 %
Improvement in symptoms
for patients with depression

Florence saves
money

£ 0
per patient with COPD
by reducing hospital admissions

Florence humanises clinically proven protocols, delivering precise, psychology-based, intelligent health messaging that engages patients continuously, motivating better behaviours and improved outcomes. Florence frees up time and resources for clinicians and provide more fulfilling patient encounters.

Find out more in the video.

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Intelligent Health Messaging

Over 10 years and through 20+ million patient interactions the team has refined Flo’s intelligent, human-like persona to create positive health-improving relationships with individual patients.

Florence is accessible and incredibly simple for patients to use – all you need is a mobile phone (no app to download!).

Florence is managed by admin and clinicians via a powerful, intelligent and secure software platform, clinically validated protocols, and extensive analytics.

Everything we do is focused on engaging patients and supporting behavioural change and self-care. This drives better clinical outcomes, better patient experience, and reduces clinical time.

Easy to roll-out

100+ successful NHS implementations

Extensive clinical evidence

Over 110+ independent studies

Over 125+ clinical protocols

Simply tailored to local pathways

Arrange a Demonstration

We'll be in touch to demonstrate the value that Florence can bring you, your team, and your patients

How does it work?

Hypertension example

Florence asks the patient to send in their blood pressure results on a daily basis, or as often as it is set up by the clinician. If the patient shows signs of deterioration, Florence will let the clinicians know where they need to intervene; there are a range of alerting mechanisms and dashboards which can highlight this. 

However, the objective is that the patient begins to manage their condition well enough to no longer cause alerts or even require the nudges from Florence.

This approach has been developed and refined through over 100 independent clinical studies and is proven to change patient behaviour and increase adherence.

Hypertension
0 %
Agreed that Flo helped them to self-manage
0 %
Agreed the protocol was easy to understand
0 %
Patients have more confidence in managing their health using Flo

How does Florence actually change patient behaviour?

Over 10 years and through 20+ million patient interactions, Florence’s human-like persona has been refined to create a positive relationship with the individual patient. Of course, patients know that Florence is not a human, but she drives adherence by:

• Providing friendly and educational advice
• Nudging and celebrating success which motivates the patient
• Capturing data visible to the clinician

Also, she never forgets, and she is never on holiday.
The key to behaviour changes and extending the clinician’s reach is the ease at which Florence can be configured and personalised.

Intelligent Dashboards

Florence’s Intelligent dashboards show key metrics at a glance, allowing teams to view and download statistics on usage and notifications from Florence’s Team Dashboard.

In addition, our Realtime Patient view shows Risk Stratified case load where patients are highlighted according to the notification level generated from interactions, allowing clinicians to triage the patients who need the most urgent attention.

Every interaction a patient has with Florence is recorded on their patient record. Average readings are calculated automatically, and trends can be highlighted accordingly. Reports can then be downloaded into an Electronic Patient Record.

  •  All Patients

    All Patients

  •  Protocols

    Protocols

  •  Notifications

    Notifications

  •  Patient Record

    Patient Record

  •  Messaging

    Messaging

  •  Patient Trends

    Patient Trends

  •  Patient History

    Patient History

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Independently clinically proven and trusted

Florence is the only evidenced-based technology enabled care service that supports routine healthcare delivery. You can rely on Florence to deliver safe and effective outcomes as evidenced in 20 peer-reviewed journal articles and over 100 independent clinical studies.

By working with academic institutions and clinical researchers, we have robust clinical evidence not only from the UK but also from successful trails and implementations in the United States (for the Veterans Administration) and in Australia.

From the very beginning of Florence, patient safety and clinical efficacy has been our top priority.

HSJ Awards 2020

WINNER

Driving Efficiency Through Technology
Florence - Platinum Winner - Independent Living - Badge

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